Terms and conditions of use

Store Conditions

Stöttingsgränd 16
12945 Hägersten/Stockholm



Vincemann Stockholm AB. No charges in addition to those set forth in the product list will be added when you make your purchase. We reserve the right to end the sale and any price errors that may occur. If the item is out of stock we will contact you via email within a few days. Please contact us with any questions regarding stock levels and delivery times.

Vincemann Stockholm AB uses encrypted data transfer payments. Payment and personal data always takes place via the secure pages on the Internet.

When you register with us and order goods, you agree to by law that we store and use your information in our business to fulfill our commitment to you. Vincemann Stockholm AB secures your personal information under the Personal Data Act. You obviously have a right to see your personal data we have stored. Would these be incorrect or incomplete please contact us so that the data can be corrected or deleted. Once registered as a member your membership runs until further notice. Vincemann Stockholm AB reserves the right to change the Terms and conditions.

Payment options
Any attempt at fraud are reported to the police. We want you to always feel safe when you shop with us.
Payment with Klarna Checkout ( Only some countries )
Pay at checkout using your Mobile BankID, credit card or direct payment.
Payment by PayPal ( International customers )
Pay at checkout using your card or through your PayPal account (not Sweden).

When ordering a product the order is confirmed within 24 hours. The confirmation is sent via e-mail unless otherwise stated. Read more in the FAQ. If you don´t pick-up your package and it is sent back to us you will be charged 40€ ( Euros ) and your order will be removed. You will then have to place a new order if you still want your order.

Delivery time
Delivery time is normally 4-8 days unless otherwise stated in the order confirmation (except at high season and out of stock). International orders will take longer, usually 12-20 days. Read more in the FAQ.

Delivery Method
Delivery is usually done with the Post or DHL.
We bear the risk if the product is lost or damaged during transport to the customer. At the event of a returne to us the customer takes the corresponding risk and cost of delivery. In the event of shipping damage or loss, this must be notified to us within 3 days. If the damage is visible, this must be communicated to the carrier immediately. Any visible damage must be noted on the carrier's bill of lading upon receipt. In case of hidden transport damage it must be reported to us within 3 days. One tip is to photograph the damage before you open the package.

Shipping Outside of Sweden
Import duties and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Please note that it is your responsibility ( customer ) to declare and pay customs fees for your orders if you live in a country outside the EU. 

Freight charge
Free delivery within Sweden, international orders are priced from 99kr ( 10 € ) in freight-dependent country.

Returns / Exchanges / Warranty
We have 1 year warranty on all our products. 14 days and / or exchange policy applies in accordance with the distance agreement in Sweden Law. This means that all customers can return an error within 14 days of receipt, and receive an amount equivalent to the value of goods recovered. Alternatively, switch to an equivalent product, or pay the difference if the new would be more expensive than the original product. Shipping / PR fees are not refundable. If you want to return a product, you should contact our customer service. Alternatively, send an e-mail to info@vincemannstockholm.com
For unclaimed parcels or refusal to accept delivery any shipping costs are charged, and + 50€ in fee.
We also reserve the right to reimbursement of expenses incurred in the form of costs for handling and storage or eventual repatriation to the supplier. An uncollected shipment is not considered use of the right of withdrawal. The item must be in new condition when returning to us. Products damaged due to improper use, wear, nature influences or improper handling are not covered by any warranty. If you don´t pick-up your package and it is sent back to us you will be charged 40€ ( Euros ) and your order will be removed. You will then have to place a new order if you still want your order.

All prices include VAT. VAT on bags is 25%, and clothing / accessories / other 25%. If VAT rates change, we reserve the right to adjust our prices to the same VAT rate.

Discounts are not redeemable for cash, discounts do not apply with other offers or gift certificates.

Force majeure
We reserve the right to delivery time may take longer for such communication, strike, force majeure, or delays in delivery company and other unpredictable events.

Cancellations can be made until the order is effected. This means that the cancellation can be done until we or our supplier sent out the order. Cancellation must be made in writing via e-mail or by contact with our customer service. In connection with the cancellation, we send out an e-mail confirming that the order is canceled. The receipt / invoice (e-mail) is your warranty and should be considered a valuable document.

Products damaged due to improper use, wear, nature influences or improper handling is not covered by any warranty. Read more in the FAQ.

Texts / Articles
Please note that our articles / posts are written from personal experience. Always consult your doctor before starting an exercise or supplement program / diet. Some of our products are kept out of reach of children. The customer is responsible for his state of health is such that the customer, without risk, can take advantage of our tips and advice that is written in our articles. We are not responsible for personal injuries in accidents or accidents caused by other people in the training of articles that we write about.

We reserve the right to price adjustments due to factors beyond our control. We reserve the right for any errors in pricing. We also reserve the right to cancel orders which according to us can be perceived as improper, offensive or contrary to morality. Subject to final sale. If a delivery can not be effected due to that the goods are not stocked, it appears in your delivery confirmation where the goods are not delivered, and thus will not be charged to you. The products may differ in color shades when the leather is unique and can vary in shades. We edit the images to the website, so the product can be different even from the pictures, (product images are illustrative only and may in some cases differ from the actual product appearance and attributes). All sales are made in accordance with the distance agreement. We reserve the right to register the IP addresses when ordering. We use cookies (cookies). To give visitors the best experience possible when you shop with us, we use cookies. Cookies are used in order to be able to see the previous decision you made at our shop and to enable us to improve our site. Cookies are also used to measure the traffic on our site and for statistics. More information about cookies can be found at PTS (Post and Telecom Agency is the authority that monitors the electronic communications and postal sectors in Sweden.)

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